Branch Manager
San Francisco, CA
Full Time
Manager/Supervisor
Where it all began…
In 1951 SF Fire Credit Union first opened its doors from a modest 10′ × 15′ office space in 17 Engine. It was from those humble beginnings—where everyone pitched in to help one another in their community—that the organization forged its way of business forever. Today, the San Francisco-based credit union has grown to $1.7B in assets and a membership that extends from the regional firefighters we trace our roots back to throughout our many neighbors in San Francisco, San Mateo and Marin Counties. Our members benefit from the ideas and principles that have shaped us: Shared trust, continuous innovation of products and services, competitive rates, and excellent member service. These qualities foster a true sense of member-ownership and strengthen the credit union’s bond with the people for whom this credit union was created.
What we stand for…
There are a few things we look for those we hire at SF Fire Credit Union, regardless of role or team.
First, do they align with our values?
Be Personal – Walk the Member/Employee Path
Be a Leader – Empower, Collaborate, Own
Be Outside the Box – Innovate, Educate, Engage
Be Real – Integrity and Transparency Matter
Be the Connection – Serve our Community
Second, will they thrive in a culture like ours, where we default to trust, embrace feedback, and desire to innovate? Finally, do they share our vision to help empower members to accomplish their dreams and build lasting financial security in whatever way is most relevant to their role?
What it feels like…
Most days it feels more like going to work with a big family. Whether it’s a pot luck lunch, baking birthday cakes for colleagues in the kitchen, or after-hours get together, we’re here to do a great job and have a good time while doing it! We value a good sense of humor, are motivated by a higher purpose, and always bring an “in-this-together” attitude. While we’re driven to do great work, we also value real work/life balance.
Is This the Career for You?
The Branch Manager provides leadership and direction on all branch operations for their assigned branch. Their work supports the overall retail business plan and strategic vision of the organization. This role leads both the member and employee experience for their assigned branch. They are responsible for acquiring top talent, coaching, performance management and employee engagement. Their role is responsible for the administration and efficient daily operation of their respective branch.
What You’ll Be Doing
In 1951 SF Fire Credit Union first opened its doors from a modest 10′ × 15′ office space in 17 Engine. It was from those humble beginnings—where everyone pitched in to help one another in their community—that the organization forged its way of business forever. Today, the San Francisco-based credit union has grown to $1.7B in assets and a membership that extends from the regional firefighters we trace our roots back to throughout our many neighbors in San Francisco, San Mateo and Marin Counties. Our members benefit from the ideas and principles that have shaped us: Shared trust, continuous innovation of products and services, competitive rates, and excellent member service. These qualities foster a true sense of member-ownership and strengthen the credit union’s bond with the people for whom this credit union was created.
What we stand for…
There are a few things we look for those we hire at SF Fire Credit Union, regardless of role or team.
First, do they align with our values?
Be Personal – Walk the Member/Employee Path
Be a Leader – Empower, Collaborate, Own
Be Outside the Box – Innovate, Educate, Engage
Be Real – Integrity and Transparency Matter
Be the Connection – Serve our Community
Second, will they thrive in a culture like ours, where we default to trust, embrace feedback, and desire to innovate? Finally, do they share our vision to help empower members to accomplish their dreams and build lasting financial security in whatever way is most relevant to their role?
What it feels like…
Most days it feels more like going to work with a big family. Whether it’s a pot luck lunch, baking birthday cakes for colleagues in the kitchen, or after-hours get together, we’re here to do a great job and have a good time while doing it! We value a good sense of humor, are motivated by a higher purpose, and always bring an “in-this-together” attitude. While we’re driven to do great work, we also value real work/life balance.
Is This the Career for You?
The Branch Manager provides leadership and direction on all branch operations for their assigned branch. Their work supports the overall retail business plan and strategic vision of the organization. This role leads both the member and employee experience for their assigned branch. They are responsible for acquiring top talent, coaching, performance management and employee engagement. Their role is responsible for the administration and efficient daily operation of their respective branch.
What You’ll Be Doing
- Understands the organization’s vision, mission, and strategies
- Possesses in-depth knowledge of financial products and services
- Manages the overall branch operations to provide members with an exceptional member experience
- Actively coaches, leads and motivates staff guiding them on how to identify our members financial needs
- Serves as a resource to answer difficult questions and to solve escalated services issues for both staff and members
- Manages staffing and employee development in the branch including hiring, terminations, promotions, coaching and performanceevaluations
- Conducts regular meetings with staff to discuss branch productivity measurements, operational updates, marketing campaigns, and otherrelevant topics
- Sets expectations for branch staff fostering an environment in which team members work together to achieve all business goals
- Responsible for monitoring and responding to NPS member surveys
- Monitors the flow of cash and financial instruments in accordance with credit union policy and regulatory standards.
- Anticipates the needs of the branch and is accommodating to sudden changes in daily operations as a result of change in processes and/or procedures
- Serves as a membership officer and performs signature guarantee as required
- Underwrites, processes and or accepts consumer loans and in compliance with established policies
- Ensures the safety and security of the branch by creating and maintaining current policies and procedures, and training staff as required
- Cultivates effective relationships with other departments and creates strategies to enhance teamwork in order to improve overall efficiencies
- Works with the Regional Branch Manager to develop an annual budget for the branch.
- Regularly reviews branch budget and executes strategies to control branch expenses and achieve growth.
- Completes reports, tasks and projects as assigned with established guidelines and timeframes
- Monitors industry best practices and market place trends that affect branch operations and takes appropriate action
- Develops an understanding of Credit Union philosophy, organization, bylaws, and operational procedures and complies with the requirementsof the Bank Secrecy Act, AML, OFAC and all other applicable State and Federal Financial Institution Regulations
- Performs duties as assigned by VP of Retail Experience and Regional Branch Manager
- Strong verbal, written, and phone communication skills with demonstrated ability to communicate professionally at all levels
- Ability to maintain strict confidentiality
- Extensive knowledge of branch operations (deposit/loan) and related procedures
- Extensive knowledge of credit union policy, procedure, products and regulations required
- Capable of excelling and leading others in a dynamic, fast-paced, growing environment with significant regulatory demands and oversight
- Gains the confidence and trust of colleagues through honesty, integrity and authenticity
- Builds high performing teams who apply their diverse skills and perspective to achieve common goals
- Holds self and others accountable to meet commitments
- Ability to perform several tasks simultaneously
- Customer Focus - Is dedicated to meeting the expectations of internal and external customer.
- Proficiency in Mandarin or Cantonese is highly desirable, to support communication with our significant Chinese-speaking member population.
- Approachability - Is easy to approach and talk to; Spends extra effort to put others at ease
- Peer Relationships - Is seen as a team player and is cooperative
- Decision Quality - Makes good decisions based upon a mixture of analysis, experience and judgment
- Problem Solving - Uses rigorous logic to solve difficult problems with effective solutions
- Drive For Results - Steadfastly pushes self and others for results
- Interpersonal Savvy - Relates well to all kinds of people; builds constructive and effective relationships
- Integrity and Trust - Is widely trusted; is seen as a direct truthful individual
- Listening - Practices attentive and active listening; Has the patience to hear people out
- Action Oriented - Full of energy for things he/she sees as challenging, not fearful of acting
- Personal Learning - Seeks feedback; Displays a high level of curiosity and translates it into new approaches to problem solving
- Creativity - Challenges conventional practices in a constructive manner
- Note: This job description is non-contractual, or an exhaustive list and it may be added to or changed to from time to time.
This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At SFFCU, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for the San Francisco Market is an annual salary of $83,300 to $124,000.
OUR BENEFITS
We have a competitive compensation and benefits package, but the true reward of working for SF Fire Credit Union goes beyond what you’ll see on a pay-stub. We genuinely care our employees and we strive to invest in their professional and personal growth. We’re a relatively small organization at about 200 employees, so you can see the impact of your efforts and the value your contributions bring to our members and fellow employees.
- 401(k) and Employer Match
- Health, Vision, Dental and Life Insurance
- Annual Incentive/Bonus Program
- Tuition Reimbursement Program
- 10 Paid Holidays + Competitive PTO package
- Home & Consumer Loan Program (Discounted Rates)
- Professional development and training programs
- On-demand personal coaching resource
- Wellness Program (Discounted Gym Membership)
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